British Columbia (BC) Security Guard License Practice Exam

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How can SPs demonstrate authority while using tactical communication?

  1. By raising their voice

  2. By maintaining eye contact and clear dialogue

  3. By speaking in a monotone voice

  4. By avoiding any eye contact

The correct answer is: By maintaining eye contact and clear dialogue

Maintaining eye contact and clear dialogue is crucial for security personnel (SPs) when demonstrating authority through tactical communication. This approach fosters a sense of confidence and assertiveness in their interactions with others. When SPs maintain eye contact, they show that they are engaged and sincere in their communication, which can help establish trust and respect with those they are addressing. Clear dialogue is equally important; using concise and straightforward language helps to convey messages effectively, reducing misunderstandings. When individuals communicate clearly, it also emphasizes their confidence and expertise in a given situation, reinforcing their authority. Combining these elements allows SPs to assert themselves in a manner that is professional and composed, essential characteristics for maintaining control in various situations they may encounter.

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