British Columbia (BC) Security Guard License Practice Exam

What does the "ear doctor" technique in tactical communication involve?

1. Listening closely to the subject's complaints

2. Repeating your request

3. Providing alternative solutions

4. Calming the subject down

The correct answer is: Repeating your request

The "ear doctor" technique in tactical communication emphasizes the importance of listening and validating the concerns of the subject. While reinforcing your request can be a part of effective communication, the "ear doctor" approach focuses more on actively listening to what the person is expressing, similar to how an ear doctor might carefully listen to a patient's symptoms to understand their situation thoroughly. This technique leads to a more effective dialogue because it acknowledges the subject's feelings and concerns, fostering a calmer and more cooperative interaction. Listening closely to the subject's complaints helps to create a rapport, while providing alternative solutions can also enhance problem-solving during communication. Calming the subject down is crucial in high-stress situations, but the specific label of the "ear doctor" technique centers on that act of listening and understanding, making it an integral part of managing interpersonal dynamics effectively.